Terms and conditions

Welcome to English Ignite! We’re delighted to have you as part of our community. By accessing or using our products, materials, or services, you agree to the following terms and conditions. These apply to all of our offerings, including:

1. Content and materials on our website [https://englishignite.simplero.com](https://englishignite.simplero.com).
2. Content we post on our Facebook pages, such as the groups “English Ignite” and “English Ignite with Laila,” in accordance with Facebook’s terms.
3. Any other websites we own or operate now or in the future.
4. Products or services sold through our sites, including coaching programmes, e-learning courses, books, etc.
5. Any other content or products we promote, both online and offline.

By purchasing or using any of our products, including those available on free-to-browse platforms (such as our Facebook groups), you agree to these terms. Breaching these terms can result in your access being revoked without a refund.

We may update these terms at any time, so please check back periodically for changes. Your continued use of our products means you accept any modifications.

**Intellectual Property Rights**

All of our content is our intellectual property and is protected by copyright, trademark, and other applicable laws. Your use of our content is for personal, non-commercial purposes only. You may not modify, reproduce, or distribute our materials in any form without our prior written consent. Any unauthorised use of our intellectual property is prohibited.

You may link to our content, provided you do not misrepresent any association with us. However, framing or inline linking our content is prohibited without our consent.

**Posting to Our Platforms**

We take reasonable precautions to protect the information you share on our platforms. However, we are not bound by health confidentiality laws. Please be mindful of what you post, and if you’re uncomfortable sharing certain information, refrain from doing so.

By submitting content to us (e.g., comments, blog entries, photos), you confirm you own the material or have permission to post it. You grant us a non-exclusive licence to use and distribute your submissions for any purpose, including promotion. We may identify you as the author.

**Non-Disparagement**

We value our reputation and expect you to do the same. By using our products, you agree not to make false or misleading statements about us or our representatives. If you have any complaints, please contact us directly at englishignite@hotmail.com, and we will work with you to resolve any issues.

**Community Guidelines**

We prioritise respect, kindness, and community within our platforms. Any disruptive or disrespectful behaviour towards our team or other clients may result in revoked access to our products, without a refund.

**Payments**

Payment for purchases is made via credit card, PayPal, or another approved method at checkout. Subscription billing cycles are monthly or yearly, based on your selection. Should payment fail, your access may be paused or cancelled.

We strive to ensure accuracy in our pricing and product availability but reserve the right to correct any errors, even after purchase.

**Return, Refund, and Cancellation Policy**

All sales are final, and refunds are not provided except at our sole discretion. Refunds, if granted, will deduct a $500 non-refundable deposit for administrative costs.

**Confidentiality**

All content and materials from our products are confidential. You agree not to record, share, or use our materials for any purpose other than personal use. Disclosing another client’s information is also prohibited.

**Professional Advice Disclaimer**

Our coaching services are not a substitute for licensed medical, financial, legal, or psychological advice. If you need professional help, please seek it from a licensed provider. By using our services, you assume any risks involved in personal growth and development.

**Warranties and Liability**

Our products are provided "as is," without warranties of any kind. We are not responsible for your results from using our products. You alone are responsible for your decisions and actions. To the fullest extent allowed by law, you waive and release any claims against us arising from your use of our products.

We are also not liable for any damages to your computer or device resulting from accessing our online platforms.

**Contact Us**

For any questions or concerns, please email us at englishignite@hotmail.com.